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Find answers and solutions to common Insurance issues. If you cant find an answer, contact us and we will be happy to help.

Popular FAQs

What is an Insurance?

Insurance is a mechanism through which persons transfer risk(s) to insurance companies at a fee called premium. Insurance companies in return promise to pay for the insured loss should it occur.

What is an Insurance Policy?

An insurance policy is a document evidencing the existence of an insurance contract. An insurance policy contains terms and conditions of the contract. It is important to obtain, read and understand your insurance policy.

How many forms of Insurance?

There are two forms of insurance namely life (long term) and general (short term) insurance. Life insurance are contracts for more than one year while general insurance contracts are for one year or less.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

What is an Excess?

This is the amount of loss to be borne by the insured in the event of a claim and as stated in the primary policy schedule.

What happens to my policy if I fail to pay my premium?

Failure to pay insurance premiums as stipulated under the contract is a breach of policy terms and leads to termination of the contract by us.

What document do I need to lodge a claim?

Insured will be required to complete a claim form and submit it together with the police abstract and other required documents based on the type of insurance.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. NanoSoft serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!